Find Customer Service Representative Opportunities in Bulgaria

In Bulgaria, a Customer Service Representative is responsible for handling customer inquiries, resolving complaints, and providing support for products or services. They typically work in industries such as IT, outsourcing, and e-commerce. Customer Service Representatives contribute to customer satisfaction and help businesses establish a positive reputation.

Exciting Fact: Bulgaria is known for its rich history and architectural treasures, including ancient ruins and picturesque towns like Plovdiv and Veliko Tarnovo. Customer Service Representatives may have the opportunity to assist international tourists seeking information about these attractions, enhancing their overall experience in Bulgaria.

The main duties of a Customer Service Representative in Bulgaria include handling customer calls, emails, or chat inquiries, providing troubleshooting assistance, processing orders or returns, and maintaining accurate customer records. They also collaborate with other teams to address complex issues and ensure customer satisfaction.

Key skills required for this role in Bulgaria include excellent communication skills in Bulgarian and English, problem-solving abilities, patience, and a customer-centric mindset. Proficiency in using customer service software, technical knowledge, and familiarity with relevant industry practices are also important.

Work opportunities for Customer Service Representatives can be found in major cities such as Sofia, Plovdiv, and Varna. In Bulgaria, customer service roles can be found in IT companies in Sofia, outsourcing firms in Plovdiv, and e-commerce platforms in Varna.

The expected salary range for a Customer Service Representative in Bulgaria is approximately BGN 12,000 to BGN 20,000 per year. The actual salary may vary based on factors such as experience, location, and the specific industry.