Find Customer Experience Officer Opportunities in Bulgaria September 2024

In Bulgaria, a Customer Experience Officer plays a vital role in ensuring customer satisfaction and fostering long-term relationships. Bulgaria is known for its growing business process outsourcing industry, attracting international companies seeking cost-effective customer support solutions. Sofia, the capital city, is a prominent hub for Customer Experience Officers, offering a range of work opportunities.

The main duties of a Customer Experience Officer in Bulgaria include handling customer inquiries, resolving complaints, and providing timely and accurate information. They also focus on process improvement, data analysis, and implementing customer-centric strategies.

Key skills required for this role in Bulgaria include strong communication skills, problem-solving abilities, and a customer-focused approach. Proficiency in English, as well as additional languages such as German or French, can be advantageous.

The expected salary range for Customer Experience Officers in Bulgaria is approximately BGN 18,000 to BGN 30,000 per year, depending on factors such as experience, location, and the organization's size.